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Date:  Mar 16, 2026
Location: 

Sibiu, RO

Job Type: 
Company:  CML I. Tech. Sibiu (SIB)

 

 

 

CUSTOMER QUALITY (INCA03)

Customer Quality Engineer 
Sibiu | Romania | Full Time 

Essence in motion to build the future of mobility 

For 75 years, Antolin has been a trusted partner to the world’s leading automotive manufacturers. As a global leader in interior design and advanced manufacturing, we develop innovative solutions across instrument panels, door panels, cockpits, headliners, lighting and smart interior systems. Our products enhance almost 700 vehicle models currently on the road. 

With more than 136 plants and offices across North and South America, Africa, Europe, Asia and with a team of 20,000 colleagues we combine global scale with local expertise to deliver outstanding value, quality, and innovation for our customers. 

 
Your Mission  

Responsible for the internal audit activity, including the development of the annual internal audit plan, ensuring the execution of internal audits in accordance with the plan, and monitoring the implementation of actions defined in the action plans. 

 
Key Responsibilities 

  • Responsible for the pre-series quality activities of new projects by: risk assessment, monitoring specific indicators, preparing and validating documentation within the area of responsibility. 

  • Directly interfaces with the customer on quality-related issues. 

  • Monitors the organization’s performance on customer portals. 

  • Analyzes organizational performance data from customer portals. 

  • Defines and implements, together with the team, the necessary actions to meet targets. 

  • Evaluates customer satisfaction and defines and implements actions for continuous improvement of customer satisfaction. 

  • Actively participates in customer audits. 

  • Manages customer complaints. 

  • Receives and records customer complaints in the internal database, QIM, and the customer portal. 

  • Defines immediate containment measures and sorting actions together with the customer. 

  • Understands the reported issues and, together with the team, analyzes customer complaints using specific tools (Ishikawa Diagram and 5 Whys) to identify root causes. 

  • Defines corrective and preventive actions together with the team. 

  • Ensures timely implementation and effectiveness of actions (monitoring production lines to confirm defect reduction). 

  • Continuously informs the customer about the status of analyses and defined actions, ensuring accuracy of information while protecting the group’s interests. 

  • Monitors and minimizes external and internal costs (sorting, nonconformities, returns, etc.). 

  • Analyzes and updates Control Plans and PFMEA following customer complaints. 

  • Monitors activity-specific indicators (number of customer complaints, external PPM, response time to complaints). 

  • Requests implementation of the internal quality wall when required (using internal personnel or a sorting company). 

  • Defines the control method within the quality wall. 

  • Monitors results from the quality wall. 

  • Defines and implements the necessary actions to remove the quality wall in the shortest possible time. 

  • Prepares PPAP submissions to the customer when required. 

  • Archives finished product samples corresponding to each prepared PPAP. 

  • Ensures conditions for PPCR and IPA validation in accordance with applicable GA procedures in their latest revision. 

  • Defines the validation plan in case of product changes, both for internal validation and with the customer. 

  • Analyzes customer CSRs within the area of responsibility and ensures their implementation. 

  • Prepares required reports. 

  • Develops action plans together with the team following customer audits. 

  • Has the authority to grant deviations for delivering products with nonconformities that do not endanger customer satisfaction. 

  • Has the authority to stop and release production lines. 

 

What You’ll Bring 

  • University studies – technical 

  • Speaks English at an advanced level 

  • Basic SAP (not mandatory, considered an advantage) 

  • Proficient in Excel 

  • Good use of Core tools (FMEA, SPC, PPAP) 

  • Good use of quality analyzing instruments 

  • Open minded, good communicator, proactive and energetic 

  • Used to working in a fast moving environment, with tight deadlines and a flexible approach 

 

Why Join Us? 
At Antolin, we are more than a company — we are a community with a proud heritage. As a family owned business, we have grown over 75 years while staying true to our values: Family Spirit, Responsibility and Sustainability, Evolution and Innovation, Talent and Commitment. 

Here, you won’t just support projects — you will help shape the future of mobility. Your role will influence how millions of people experience their vehicles, supporting world class OEMs and driving the development of smarter, more sustainable interiors. 

What makes Antolin different 
• Invests in people for the long term, offering stability and genuine career progression 
• Values relationships with colleagues, customers, and the communities we serve 
• Encourages every voice to be heard, and every contribution to make a difference 
• Combines the agility of a family company with the scale of a global leader 
 
Ready to make an impact? 
 
DREAM. DARE. DO. 

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. Please let us know if you require any adjustments to support your application. 


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